Packetbound was founded on the idea that high quality, innovative & cost effective Information Technology services can be delivered in a uniquely satisfying package. If it’s designing your IT Infrastructure from the ground up, auditing your current setup and maximizing its potential, or providing continual Desktop Support and Maintenance, Packetbound is there and has proven to deliver!
Desktop Support & Maintenance
Once Packetbound has optimized your IT infrastructure, our primary focus is to manage the network in a manner in which reduces the risk of business downtime. This is accomplished with regularly scheduled maintenance, regimented backups, network & workstation security hardening, 24/7 automated network monitoring and emergency response for all computer problems. Why wait until problems arise when the majority of them can be avoided with care and advanced maintenance, giving you higher productivity at a predictable cost.
All of our Service Plans include:
- 24/7 Monitoring of your network and server(s) health
- Unlimited Remote & Phone Support during business hours
- On-site Support
- Regularly Scheduled Maintenance
- Complete Network Documentation
Business Pricing
Starter
Base Monthly Fee
$349
Workstation Limit
Up to 3
Cost Per Workstations
$55
Cost Per Server
$125.99
Cost per Network Peripheral (firewalls, managed switches)
$20
Included On-site Appointments
1
Hourly Rate for additional On-Site Service
$149.99
24/7 Packetbound Monitoring System
X
Unlimited Phone & Remote Support
X
Workstations & Server Maintenance
Quarterly
Bronze
Base Monthly Fee
$499
Workstation Limit
Up to 15
Cost Per Workstations
$45
Cost Per Server
$119.99
Cost per Network Peripheral (firewalls, managed switches)
$20
Included On-site Appointments
1
Hourly Rate for additional On-Site Service
$139.99
24/7 Packetbound Monitoring System
X
Unlimited Phone & Remote Support
X
Workstations & Server Maintenance
Bi-Monthly
Gold
Base Monthly Fee
$799
Workstation Limit
Up to 30
Cost Per Workstations
$40
Cost Per Server
$99.99
Cost per Network Peripheral (firewalls, managed switches)
$20
Included On-site Appointments
2
Hourly Rate for additional On-Site Service
$109.99
24/7 Packetbound Monitoring System
X
Unlimited Phone & Remote Support
X
Workstations & Server Maintenance
Monthly
Platinum
Base Monthly Fee
$1199
Workstation Limit
31+
Cost Per Workstations
Call Us!
Cost Per Server
Call Us!
Cost per Network Peripheral (firewalls, managed switches)
Call Us!
Included On-site Appointments
Call Us!
Hourly Rate for additional On-Site Service
Call Us!
24/7 Packetbound Monitoring System
X
Unlimited Phone & Remote Support
X
Workstations & Server Maintenance
Monthly
Response Times
Critical
Business totally unable to function, multiple employees impacted.
1 Hour
Serious
Single employee unable to function, serious impact to business.
2 Hours
Normal
All installation concerns, Problems that hinder productivity, adverse impact to business.
4 Hours
Low
Questions or concerns that are an inconvenience or do not adversely impact Customer’s ability to conduct business.
24 Hour